Refund and Returns Policy

Last Updated: August 5, 2026

At BriskScale, a digital platform owned and operated by Chisom Integrated Solutions (CAC Registration No. 9317057), we primarily sell digital products and provide professional data analytics services.

Due to the nature of digital products and custom services, our Refund and Returns Policy differs from that of businesses selling physical goods.

Digital Products

BriskScal offers digital products delivered electronically, including but not limited to:

  • Power BI Dashboard Templates
  • Excel Templates
  • Business Templates
  • AI Prompt Packs
  • Business Resources
  • E-books
  • Digital Downloads
  • Other downloadable content

Unless explicitly stated on a product page, no physical products are shipped.

Because digital products are made available immediately after successful payment and cannot be physically returned, all digital product sales are considered final once access has been granted.

Refund Eligibility

Refunds, returns, exchanges, or cancellations are generally not available for:

  • Instant digital downloads
  • Downloadable templates
  • Dashboard files
  • AI prompt packs
  • Membership downloads
  • Subscription content already accessed
  • Accidental purchases
  • Purchases made in error
  • Failure to read the product description before purchase
  • Compatibility issues where software requirements were clearly stated
  • Change of mind after purchase
  • Inability to access historical downloads after account changes, platform migrations, or service transitions

Please review each product description carefully before completing your purchase.

Exceptions

We may consider a refund, replacement, or account credit under the following circumstances:

  • The purchased file is corrupted or cannot be opened.
  • The download is incomplete or missing significant components advertised on the product page.
  • The product delivered is materially different from its description.
  • Duplicate charges occurred due to a payment processing error.
  • A technical issue on our Website prevented successful delivery of your purchase.

If you experience any of the above issues, please contact us as soon as possible. We will make reasonable efforts to resolve the issue promptly.

Professional Services

BriskScale also provides professional data analytics and consulting services.

Because these services involve time, expertise, and customized work, refund eligibility depends on the stage of the project.

Before Work Begins

If payment has been made but work has not yet started, a full or partial refund may be granted at our discretion, less any applicable transaction or administrative fees.

After Work Has Started

Once work has commenced, refunds may not be available for completed work, project planning, research, consultations, or hours already invested.

Completed Projects

After final delivery and client acceptance of a project, refunds will generally not be provided.

However, if delivered work does not substantially match the agreed project scope, we will work with you in good faith to address the issue through revisions or another appropriate solution.

Download Responsibility

Customers receive access to purchased digital products immediately after successful payment.

Customers are responsible for downloading and securely storing purchased files on their own devices, cloud storage services, or backup systems.

Although BriskScal may continue to provide access to previous purchases as a convenience, customer accounts and download libraries should not be considered permanent file storage services.

We strongly recommend downloading and backing up your purchases promptly.

Platform Changes and Account Migrations

From time to time, BriskScale may:

  • Upgrade systems
  • Migrate platforms
  • Change hosting providers
  • Improve customer account infrastructure
  • Modify download systems

As a result, historical download access, purchase records, or account libraries may not always transfer to new platforms or remain available indefinitely.

Customers acknowledge that digital products are considered successfully delivered once download access has been provided.

Failure to download or retain purchased files before such changes does not create an obligation for BriskScale to restore access, reproduce files, provide replacements, or issue refunds.

Membership Subscriptions (If Applicable)

Membership and subscription fees are generally non-refundable once a billing period has begun.

Customers may cancel their subscription at any time to prevent future renewals.

Cancellation stops future billing but does not generate refunds for previous billing periods.

If BriskScal changes subscription platforms or billing systems, customers may be required to create a new subscription or re-enter payment information.

Chargebacks

If you experience any issue with your purchase, we encourage you to contact BriskScal before initiating a chargeback through your payment provider.

Fraudulent, abusive, or unjustified chargebacks relating to successfully delivered digital products or completed services may result in:

  • Account suspension
  • Account termination
  • Loss of access to purchased products
  • Refusal of future purchases or services

Consumer Rights

Nothing in this Refund and Returns Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local laws provide mandatory refund rights, those rights will apply.

Contact Us

If you have any questions regarding this Refund and Returns Policy or require assistance with a purchase, please contact us.

Business Name: Chisom Integrated Solutions

Trading Name: BriskScale

CAC Registration Number: 9317057

Website: https://briskscale.co

Email: support@briskscal.co

Contact Page: https://briskscal.co/contact